Frequently Asked Questions

"Create Your Own" Ordering

To Order- Choose your metal, stone, band detail or band diamond and band size. Please view the photos and check the measurements listed underneath each stone- We include the stone measurement in mm to give you a true size of the stone. Contact directly for additional photo or video of any specific listed stone/s. If you do not see a diamond that you love in our available parcel- I.e. not the right size, color, shape- contact directly and we will work on sourcing you something just right. If you do not see a faceted gemstone that you love, we can custom cut this for you. We have a $90 cut fee for custom cut turquoise, white buffalo and other gemstones. Additionally, contact us directly with any specific orientation or prong preference, with any other general questions, and for additional photos/video of any stone. We have a production time of up to eight weeks once order is placed. White diamond melee selection- GH SI2

Shipping

All "Ready To Ship"/Made stock items are shipped within 7-10 days of order. Custom orders and "Made To Order" items are shipped within five days of final payment. Shipping is done on Saturdays. FOB Shipping Point is enforced - ownership is transferred to you once we receive final payment and order is shipped. We are not responsible for duty fees, or items that are lost or damaged in transit. We recommend including Route shipping insurance at check out.

Production Time

We have a production time of up to eight weeks on custom and "made to order" pieces. This means from date deposit or payment is made to shipping date.

Returns

Due to the handmade nature of each piece, we do not accept returns- all sales are final. If there is a flaw in your jewel, please contact us within three days of receiving your piece and we will gladly fix it.

Deposit

Deposits are non-refundable. We collect 1/3 to 1/2 your total as deposit. If you are contacted regarding your order and we do not receive a response within four weeks, your deposit is forfeit.

Turquoise

We hand cut our turquoise for each Honey & Goldies piece. Our turquoise is sourced dominantly from Nevada mines, with the other 10% from Arizona. Because each facet is hand cut from natural stone, every piece will vary in color and matrix, leaving them beautifully unique and one of a kind.

We are not responsible for cracked or broken stones after 3 days of receiving your jewel (please see our return policy).

Jewelry Care

We want you to keep your jewel in the best shape possible. Please remember many stones such as Opal, Quartz and Turquoise require special care. While diamonds are much harder, they can still be fractured by hard impact. Handle your jewels carefully, and avoid regular soaking of softer stones in water. Clean briefly in warm, sudsy water, and dry with a soft cloth. Avoid commercial jewelry cleansers. 

Turquoise & Gemstone Care-

  • Turquoise & softer gemstones are delicate but sturdy and are very suitable for jewelry with proper care-

  • Avoid high heat and chemicals including bleach, household cleaners, hairsprays, lotions, etc.

  • Do not regularly submerge stone into water.

  • Clean with warm, soapy water. Choose a mild detergent.

  • These stones may crack or break on impact if hit with force. Avoid striking the stone.

  • Oils from skin are very good for Turquoise and help keep the stone happy.

  • Avoid wearing in harsh environments and during outdoor activities.

  • Follow the "last on, first off" rule everyday.

  • Do not sleep with your jewelry on.

Instagram

See something you love on Instagram?

Jewels seen on our Instagram are spoken for unless otherwise noted. Most pieces can be recreated as a custom order (keep in mind stones vary and settings may need to be tweaked).

Please contact us to discuss stones and settings for your jewel.

Metal

We use 100% recycled metals. 

Salt & Pepper Diamonds

Honey & Goldies uses only conflict free, ethically sourced gemstones and diamonds.

Our salt & pepper diamonds have inclusions- We love these birth marks made by Mother Nature, and they make each unique stone their own. Stones cannot be returned or exchanged due to their inclusions, as we do not see these as flaws but as beauty. We are happy to send photos, videos and answer any questions about our available stones.

Salt & Pepper Diamonds are not graded and do not come with certification. 

Warranty

We guarantee our metal work for up to one year within regular wear and tear (this does not include broken stones). Our knowledgeable jeweler/s can asses the piece to determine whether the needed repair is within regular wear and tear or conditions outside of this. Following this year we recommend visiting Jewelers Mutual for insuring your jewel/s and locating a repair jeweler if needed to continue the best care for your piece/s.